📦 Product Refund, Return & Exchange Policy
1. Return Eligibility & Timeframe
Customers may request a return within 1 to 7 days from the date of delivery. Requests made after this window may not be accepted.
2. Conditions for Return
Products must meet the following criteria to qualify for a return:
• Unused and in original condition
• Original packaging with all labels/tags intact
• Accompanied by proof of purchase
For damaged or defective items, customers must provide photo or video evidence.
3. Refund Method & Processing Timeline
• If the return is due to our error (wrong, defective item), we will cover return shipping and issue a full refund.
• For voluntary returns (change of mind), return shipping will be borne by the customer.
• Refunds will be processed to the original payment method within 7 –10 business days after we receive and inspect the returned product.
4. Exchanges & Store Credit
• Exchanges for size, variant, or other valid reasons are accepted if stock is available.
• Store credit may be issued upon request and will remain valid for a reasonable duration.
5. Non-Returnable Products
• Personalized or custom-made items
• Final sale or clearance items
• Personal hygiene products
• For the "Brand Print" section: If a customer places an order for customized product printing and the printing is completed as per the approved design and delivered, such items cannot be exchanged or returned.
6. Warranty Support (if applicable)
Warranty claims must be supported with purchase proof. Depending on the product, we may offer a replacement, repair, or refund.
🛠️ Service Cancellation & Refund Policy
1. Order Cancellation
Customers may cancel a service order within 24 hours of booking by contacting our support team. After this window, cancellation is not allowed unless under exceptional circumstances (see point 4).
2. No Refund Once Work Starts
Once the service has started or been delivered, no cancellation or refund is allowed. This applies to all digital services including consulting, advertising, design, or any custom project.
3. Complaint Period
If the client is unsatisfied with a deliverable, a formal complaint must be raised within 3 to 5 days of receiving the service milestone. Concerns raised beyond this time-frame may not be eligible for review.
4. Exceptional Cases
In the case of accidental orders, double bookings, or verifiable service issues, customers may raise an urgent email request for cancellation and refund.
Each case will be investigated thoroughly, and if the issue is found valid, a full or partial refund will be processed to the original payment method.
5. Prepaid or Retainer Services
For prepaid service blocks (e.g., hours or monthly retainers), unused portions may be rescheduled or converted to store credit (valid for a reasonable time).
📦 Product Refund, Return & Exchange Policy
1. Return Eligibility & Timeframe
Customers may request a return within 1 to 7 days from the date of delivery. Requests made after this window may not be accepted.
2. Conditions for Return
Products must meet the following criteria to qualify for a return:
• Unused and in original condition
• Original packaging with all labels/tags intact
• Accompanied by proof of purchase
For damaged or defective items, customers must provide photo or video evidence.
3. Refund Method & Processing Timeline
• If the return is due to our error (wrong, defective item), we will cover return shipping and issue a full refund.
• For voluntary returns (change of mind), return shipping will be borne by the customer.
• Refunds will be processed to the original payment method within 7 –10 business days after we receive and inspect the returned product.
4. Exchanges & Store Credit
• Exchanges for size, variant, or other valid reasons are accepted if stock is available.
• Store credit may be issued upon request and will remain valid for a reasonable duration.
5. Non-Returnable Products
• Personalized or custom-made items
• Final sale or clearance items
• Personal hygiene products
• For the "Brand Print" section: If a customer places an order for customized product printing and the printing is completed as per the approved design and delivered, such items cannot be exchanged or returned.
6. Warranty Support (if applicable)
Warranty claims must be supported with purchase proof. Depending on the product, we may offer a replacement, repair, or refund.
🛠️ Service Cancellation & Refund Policy
1. Order Cancellation
Customers may cancel a service order within 24 hours of booking by contacting our support team. After this window, cancellation is not allowed unless under exceptional circumstances (see point 4).
2. No Refund Once Work Starts
Once the service has started or been delivered, no cancellation or refund is allowed. This applies to all digital services including consulting, advertising, design, or any custom project.
3. Complaint Period
If the client is unsatisfied with a deliverable, a formal complaint must be raised within 3 to 5 days of receiving the service milestone. Concerns raised beyond this time-frame may not be eligible for review.
4. Exceptional Cases
In the case of accidental orders, double bookings, or verifiable service issues, customers may raise an urgent email request for cancellation and refund.
Each case will be investigated thoroughly, and if the issue is found valid, a full or partial refund will be processed to the original payment method.
5. Prepaid or Retainer Services
For prepaid service blocks (e.g., hours or monthly retainers), unused portions may be rescheduled or converted to store credit (valid for a reasonable time).
✅ Quick Policy Snapshot
For Products:
• Return Window: 7–15 days from delivery
• Refund Timeline: 5–10 business days after return approval
• Cancellation Window: Allowed before dispatch
• Exchange: Yes, if stock is available
• Store Credit: Available on request
• Emergency Exceptions: Considered on a case-by-case basis via email
For Services:
• Return/Refund: Not applicable once service begins
• Refund Timeline: Post-investigation, if eligible
• Cancellation Window: Within 24 hours of booking
• Complaint Timeframe: 3–5 days from service delivery
• Store Credit: Available for unused prepaid services
• No Refund Once Started: Strictly enforced
• Emergency Exceptions: Considered on a case-by-case basis via email